What Is Your Refund Policy?
Refunds requested within 2 business days of placing your order will be refunded in full, less a $50 administration fee.
Once the pet rehoming project for your pet has begun, we are not able to provide refunds. This is because of the great deal of expense and work that is done by our team for each pet that we rehome.
Pet Rehoming Network will work diligently for as long as it takes to find a good home for each and every pet placed with our service. The majority of pets find great homes within a 2 week to 6 week time frame. For other pets, finding the right home can take longer. There is no limit on the time we will continue to promote your pet.
Throughout the time during which a pet is being rehomed, our staff are working constantly placing and renewing ads and social media posts, responding to email inquiries, taking and placing phone calls and more. In many cases, more than 30 hours of work go into a pet rehoming project, in addition to the ongoing costs of paid advertising, paid social media campaigns and long distance telephone calls.
Once potential adopters are located, we pay to have background checks performed, and for our staff to do referece checks to ensure that meeting with a prospective owner is safe for you and your pet. We also provide a personalized electronic Adoption Agreement for the new owners to sign, which transfers ownership of your pet, and protects your pets future welfare.
Our $179.95 rehoming services fee is very little when you consider all that we do and the expenses we incur in doing so. For these reasons, we cannot and do not offer refunds.
If you have found an adopter on your own through friends, family or co-workers, we will still provide you with careful screening and our solid adoption agreement. In the event that this placement does not work out (as happens with many family/friends placements), our staff will once again rehome your pet at no additional cost to you.
If you feel that you should be entitled to a refund, despite the great deal of work our team has done on your pets behalf, please do not use our service. Rehoming services fees are for the work and expense involved in finding your pet a good home – not the end result. You have our guarantee that we will put our very best efforts into helping you for as long as it takes to find your pet that perfect forever home.
Ready to rehome your pet? Get started here!